(03)Legal
Refunds & replacements
Last updated: November 8, 2026
This policy is an initial version and will be finalised after legal review.
| Situation | Outcome |
|---|---|
| We can't deliver within the promised time + 24 hours | Full refund, or wait — your choice |
| Code is invalid on first redemption (with screen recording) | Replacement or full refund |
| Activation fails on our side | Full refund |
| We delivered the wrong product | Correct product or full refund |
| Wrong region ordered after we confirmed it | No refund (we'll help where possible) |
| Code redeemed / subscription activated | No refund (the platform has already charged us) |
| Platform suspends an account for the customer's own violation | No refund |
| Platform changes price or features mid-term | Outside our control — we'll explain your options |
How to request one
- Send your Order ID on Messenger.
- Share a screenshot or screen recording of the issue.
- We'll reply within 30 minutes and give a written decision within 48 hours.
How you get paid back
Refunds go back to the same number or wallet you paid from within 3 working days, and we'll share the refund TrxID.